Privacy Policy

Kidder Mathews understands that you care about how we collect, use, and share information when you interact with our websites, email, and online services (our “Services”), and we value the trust you place in us. This Privacy Policy (the “Privacy Policy” or the “Policy”) explains:

  • the types of information we collect through our Services;
  • how we use and protect that information;
  • the types of information we may share with others and under what circumstances; and
  • the choices you have regarding our collection, use, and sharing practices.

This Policy applies to the Kidder Mathews and our websites, emails we send, as well as the information we collect when you interact with us through social media or other websites and online services. It does not apply to non-Kidder Mathews websites and mobile applications that may link to the Services or be linked to or from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices.

Our website contains links that allow employees to access certain electronic systems and devices provided by Kidder Mathews and maintained on our network (“KM Electronic Assets”). This Policy does not cover the collection of data when an employee utilizes KM Electronic Assets. Employees should refer to the appropriate internal policies for guidance and requirements with regards to information employees share and generate using KM Electronic Assets.

For questions about our privacy practices, contact us at:

Kidder Mathews
Mailing Address: 12886 Interurban Avenue S, Seattle, WA 98168
Tel: 206-248-7300
Email: privacy@KidderMathews.com

Information We Collect

Kidder Mathews providers brokerage, property management, and valuation advisory services to commercial entities. On occasion, these operations may result in us receiving information about the individuals who own or work for those entities.

We collect and store any information you enter on our Services. Specifically, when you contact us via our website form or through email to any employee, we may keep a record of that correspondence and any contact information provided.

When you create an account for the purpose of transmitting a rent payment by credit card, or interact with our agents via the Customer Service Request Center, data is collected by third parties who manage these services on our behalf, as described below. We may receive a copy of any information transmitted through these services from the third parties.

When you interact with the Services, certain information about your use of our Services is automatically collected. This includes details regarding the device you use to access our website or digital services, such as your IP address, operating system and browser type. The information collected automatically also includes details of your visits to our site and information generated in the course of the use our site, such as the timing and frequency of your visit, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site. We also collect information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.

Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. Any or all of activities with regard to collecting usage information may be performed on our behalf by third-parties. Specifically, we use Google Analytics, which uses cookies or other tracking technologies to help us analyze how users interact with and use our website, compile reports on website activity, and provide other services related to our website activity and usage. The technologies used by Google may collect information such as your location, time of visit, whether you are a return visitor, and any referring website. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed.

Your browser or device may include “Do Not Track” functionality. At this time, Kidder Mathews does not respond to browser “Do Not Track” signals.

When you interact with any Kidder Mathews page or account on a social media platform, we collect certain information that your settings make available, such as your username, account ID, or “handle.”

How We Use and Share Your Information

We may use the information we collect from you for the following purposes:

  • To provide our services relevant to your business’ commercial real estate needs
  • To communicate with you, including to respond to inquiries and to send you communications regarding services that may be of interest to you
  • To provide you with the best service and improve and grow our business
  • To analyze Website usage and enhance the operation of the Website,
  • To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.

We engage third party service providers to perform functions on our behalf such as: hosting, content management, technical integration, marketing, analytics, customer service, and fraud protection.

We use ClickPay to host and administer our online payment portal and to process payments by e-Check and credit card. We share information regarding commercial entities that rent space in the properties we manage with ClickPay for the purpose of user authentication and provision of the online payment feature. If you create an account on ClickPay, any information you provide is collected, stored, processed, and shared by ClickPay according to the terms of their privacy policy, which is provided to you at the time of account creation.

We use Corrigo to operate our Customer Service Request Center, including the online portal. We share information regarding commercial entities that rent space in the properties we manage with ClickPay for the purpose of user authentication and provision of this service. When you choose to utilize the online portal, any information you enter may be collected, stored, processed, and shared by Corrigo according to the terms of their privacy policy, available at https://www.corrigo.com/privacypolicy/.

Where you choose to interact with us through social media, your interaction with these programs typically allows the third party to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, the third party may recognize you through its cookies even when you do not interact with their application. Please visit the third parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.

We may combine information from the Services together and with other information we obtain from our business records or from third party sources. We also may use or combine information that we collect from the Services with information provided by third parties, including demographic information and other attributes, and organizational affiliations.

We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.

If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.

How We Secure the Information We Collect From or About You

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

Changes to This Policy

We may make changes to this Policy from time to time. We will post any changes, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean you accept those changes.